Designing the Invisible: Tech, Events, and the Operating System Behind Great Spaces

About this session

Panel Discussion session with Jacklyn Warmington, 45 min — recorded at Coworking Tech Week 2026.

In this session, Jacklyn Warmington, Chief Operating Officer at Den 1880 in Waterloo, Canada, shares a practical look at the technology and everyday operating choices behind a modern coworking space. The conversation covers member management software, access control, WiFi check-ins, event tools, onboarding, AV setup, team training, community-building, and the small details that shape how people experience a space. It is especially useful for coworking operators, community teams, and founders who want to understand how technology can support hospitality, reduce manual work, and make a complex space feel easy to use.

Join Jacklyn Warmington (Den1880) for a focused conversation on coworking as a hospitality-led system. We’ll explore how this mindset shapes the role of technology across the entire member journey, from first visit to daily use — and where tech should stay invisible to support a seamless, high-touch experience. From core systems like bookings, access, and communication to the idea of “invisible infrastructure,” we’ll look at what simply needs to work and what happens when it doesn’t. We’ll also dive into events as a key part of the operating system at Den1880, how they’re powered behind the scenes, and how technology supports spaces that constantly shift between work, community, and content.