Jake Goldstein

Director, Revenue Strategy & Operations

Kiln

Sales & MarketingBilling & PaymentsAnalytics & Data

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About Jake Goldstein

Jake Goldstein is a revenue and operations strategist with a strong background in hospitality, sales, and customer experience. He currently serves as Director of Revenue Strategy & Operations at Kiln, where he leads initiatives focused on driving growth, optimising performance, and aligning commercial strategy with operational execution across the business.

Since joining Kiln, Jake has progressed through multiple roles, from Member Success Manager to Business Development Manager, giving him a comprehensive understanding of the full customer journey. This progression has shaped his ability to connect front-line experience with high-level strategy, ensuring that revenue growth is grounded in strong member experience and operational excellence.

Earlier in his career, he worked at Bond Collective in New York, where he focused on member experience and community engagement, further strengthening his foundation in hospitality-led workspace environments.

With a background in drama from New York University and an MBA, Jake brings a unique blend of creativity, communication, and analytical thinking to his work. He is known for building systems and strategies that not only drive revenue but also enhance the overall workplace experience.

Talk at CTW 2026

All session times are shown in UK time [UTC+1 | BST] (Europe/London).

Thursday, Apr 234:30 PM UK time · 30 minProduct Showcase

“How do you design and optimize the revenue engine of a coworking business?” - A conversation between Jake Goldstein, Director of Revenue and Strategy at Kiln (USA)

Revenue in coworking is often reduced to sales, but the reality is far more layered. Occupancy, pricing, retention, product mix, local performance, and member behavior all play a role, and the way operators track and act on those signals is increasingly shaped by technology.

In this session, Kiln shares how they think about designing and optimizing the revenue engine behind a modern coworking business. A conversation about the metrics that matter, the systems that improve visibility, the decisions that still rely on human judgment, and what becomes harder to control as you grow across locations.

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Explore the full lineup of industry experts and innovators at Coworking Tech Week 2026.

About Jake Goldstein

Talk at CTW 2026

All session times are shown in UK time [UTC+1 | BST] (Europe/London).

Thursday, Apr 234:30 PM UK time · 30 minProduct Showcase

“How do you design and optimize the revenue engine of a coworking business?” - A conversation between Jake Goldstein, Director of Revenue and Strategy at Kiln (USA)