Jake Goldstein

Jake Goldstein is a revenue and operations strategist with a strong background in hospitality, sales, and customer experience. He currently serves as Director of Revenue Strategy & Operations at Kiln, where he leads initiatives focused on driving growth, optimising performance, and aligning commercial strategy with operational execution across the business.

Since joining Kiln, Jake has progressed through multiple roles, from Member Success Manager to Business Development Manager, giving him a comprehensive understanding of the full customer journey. This progression has shaped his ability to connect front-line experience with high-level strategy, ensuring that revenue growth is grounded in strong member experience and operational excellence.

Earlier in his career, he worked at Bond Collective in New York, where he focused on member experience and community engagement, further strengthening his foundation in hospitality-led workspace environments.

With a background in drama from New York University and an MBA, Jake brings a unique blend of creativity, communication, and analytical thinking to his work. He is known for building systems and strategies that not only drive revenue but also enhance the overall workplace experience.